Start within 30 days
Submit the return or exchange request no later than 30 calendar days after the recorded delivery date.
SeaMotion Customer Care
Return & Refund Policy
Last updated: August 2, 2026
We want every SeaMotion order to arrive ready for the water. Eligible products may be returned or exchanged within 30 calendar days after delivery, with free standard return shipping and no restocking fee.
30-Day Return Window
Free Eligible Returns
No Restocking Fee
Policy overview
A clear route back
The return window begins on the date the carrier records the order as delivered. Contact SeaMotion before sending anything back so we can confirm eligibility, provide instructions, and issue the correct return authorization.
Keep the order complete
Include original packaging, manuals, accessories, straps, fins, pumps, repair pieces, and every component supplied with the product.
Use our return route
Wait for authorization and shipping instructions. Unapproved packages or items sent to the business address may be delayed or refused.
Allow inspection
Refunds and exchanges are completed after the returned product is received and checked against the approved request.
Complete packaging and clean, unused equipment help the return inspection move efficiently.
Return eligibility
What qualifies for return
A product is generally eligible when the request is made within the return window and the item remains unused, unwashed, unaltered, and suitable for resale. Trying a product indoors for fit is acceptable only when it does not create wear, contamination, water exposure, installation marks, inflation stress, or damage.
- The product must be returned with its original box, protective materials, labels, instructions, and included accessories.
- Kayaks, canoes, paddle boards, towables, floats, pumps, and inflatable products must not have been launched, inflated for extended use, dragged, punctured, patched, or exposed to sand, salt, chlorine, or natural water.
- Seats, leashes, fins, racks, carts, tow ropes, repair equipment, storage products, and safety accessories must show no installation, fastening, loading, or field-use marks.
- Promotional and discounted products remain eligible under the same conditions unless a different condition is clearly disclosed before purchase.
- Proof of purchase and the original SeaMotion order number are required.
Return process
Four steps from request to resolution
Do not send a product back without approval. Starting the request first allows us to confirm the correct destination, package requirements, and resolution.
Submit the Request
Provide the order number, item name, requested resolution, and a clear explanation. Include photographs when the product is damaged, incorrect, incomplete, or defective.
Receive Authorization
SeaMotion will review the request and send the approved return instructions. Eligible returns receive free standard return shipping through the method we provide.
Pack the Product
Use the original packaging where possible, protect every component, remove old shipping labels, and include the authorization details inside the package.
Complete Inspection
After delivery to the approved return location, the item is checked. SeaMotion will then confirm the refund, exchange, replacement, or any condition affecting eligibility.
Condition by product type
Protect the original condition
Water-sports equipment can show use quickly. Return eligibility depends on the product remaining clean, complete, undamaged, and free from water, weather, installation, or transport exposure.
Kayaks, canoes, and paddle boards
Must not be launched, dragged, strapped to a vehicle, assembled for field use, exposed to water, or marked by fins, seats, racks, paddles, or transport hardware.
Boards, towables, tubes, and floats
May be briefly checked indoors only when necessary. They must be clean, fully dry, free from pressure damage, punctures, stretching, patches, valve contamination, or outdoor use.
Masks, snorkels, apparel, and footwear
For hygiene and safety, products that contact the face, mouth, skin, or feet must be unused, unwashed, and returned with all sanitary seals, tags, and protective packaging intact unless the item arrived defective.
Life jackets and flotation equipment
Must not have been worn in water, compressed during use, altered, washed, marked, or exposed to chemicals, fuel, salt, chlorine, heat, or prolonged sunlight.
Racks, carts, pumps, fins, ropes, and storage
Must be complete and show no assembly, mounting, loading, wheel, fastening, abrasion, inflation, repair, or outdoor-use marks.
Damaged, defective, incorrect, or incomplete orders
Tell us before using the item
Inspect the shipment as soon as it arrives. When an item is damaged in transit, defective, different from what was ordered, or missing a listed component, stop assembly and use, preserve the packaging, and report the issue promptly.
- Provide the order number and photographs of the product, shipping carton, labels, internal packaging, and the specific issue.
- Do not repair, inflate, install, launch, wash, or discard the product or packaging before receiving instructions.
- SeaMotion may arrange a replacement, exchange, missing component, return, or refund depending on the verified issue and available inventory.
- When the error is ours or the item arrived damaged or defective, SeaMotion covers the approved return shipping and does not charge a restocking fee.
- Normal wear, accidental damage, improper assembly, misuse, exposure damage, and unauthorized repairs are not treated as arrival defects.
Inspect every component before the first shoreline setup, launch, inflation, or installation.
Approved refunds return the eligible purchase amount to the original payment method.
Refunds and exchanges
Resolution after inspection
Once an approved return is delivered and inspected, SeaMotion will notify you of the outcome. Eligible refunds are issued to the original payment method. Exchanges are subject to product availability.
- SeaMotion aims to inspect an approved return within five business days after it reaches the authorized return location.
- After a refund is issued, the bank, card provider, or payment service may require additional processing time before the credit appears.
- The eligible product price and applicable sales tax are refunded to the original payment method.
- SeaMotion does not charge a restocking fee for eligible returns made under this policy.
- When an exchange item is unavailable, SeaMotion may issue a refund rather than hold the original return indefinitely.
- Promotional discounts reduce the refundable amount to the amount actually paid for the returned item.
Additional terms
Important return details
These terms help prevent lost packages, mismatched returns, incomplete inspections, and delays in completing the requested resolution.
Order Cancellations
Cancellation requests are considered before fulfillment begins. Once an order has entered processing or shipped, cancellation may no longer be possible and the standard return process will apply after delivery.
Refused or Undeliverable Packages
Refusing delivery does not replace the return process. Carrier charges, address errors, or costs caused by an unauthorized refusal may be deducted where permitted unless SeaMotion instructed the refusal.
Return Shipping Method
Use only the carrier method and label supplied or approved by SeaMotion. We cannot guarantee responsibility for packages sent without authorization, tracking, or the required return details.
Lost Return Packages
Keep the carrier receipt and tracking number until the return is completed. Report tracking problems promptly so the shipment can be reviewed with the carrier.
Bundles and Multi-Part Products
Sets, kits, and bundled products must be returned complete. A partial return may be ineligible or may reduce the refund by the value of missing components.
Applicable Consumer Rights
This policy does not limit any non-waivable rights or remedies available under applicable law. Where legal requirements provide greater protection, those requirements will apply.
Policy Updates
SeaMotion may revise this policy to reflect operational, legal, or service changes. The policy displayed at the time of purchase governs the order unless applicable law requires otherwise.
Address Protection
Do not mail returns to 7105 Cape Harbor Dr unless SeaMotion specifically provides that address in the return authorization. Approved returns may be routed to a different processing location.
Before handing the package to the carrier
Complete the return check
A complete, protected package makes inspection faster and reduces the risk of damage or missing components during transit.
SeaMotion return checklist
- The request was submitted within 30 calendar days after delivery.
- SeaMotion approved the return and provided instructions or a return label.
- The product is unused, clean, dry, unwashed, unaltered, and free from installation or water exposure.
- Every accessory, manual, strap, fin, pump, repair piece, fastener, and included component is packed.
- Original labels, sanitary seals, protective materials, and packaging are included where applicable.
- The item is protected against movement, impact, puncture, moisture, and crushing during transit.
- Old shipping labels have been removed or fully covered.
- The authorization details are included inside the package.
- The supplied or approved shipping label is attached securely.
- The carrier receipt and tracking number will be kept until the resolution is complete.